Osotspa reinforces excellence in customer service with the "Outstanding Consumer Complaint Handling and Resolution Center" award and ISO 18295-1 certification.

Osotspa Public Company Limited has officially received the ISO 18295-1: 2017 Customer Contact Center Management System certification and the " Outstanding Consumer Relations and Call Center Excellence (Call Center)" certificate from the Office of the Consumer Protection Board (OCPB).

This prestigious recognition reflects Osotspa’s commitment to elevating customer service quality and managing consumer complaints through a systematic and efficient process. Miss Mookda Pairatchavet, Chief Executive Officer, represented the company to accept the certificate and certification from Mr. Ronnarong Phoolpipat, Secretary-General of the OCPB. The ceremony was also attended by Dr. Saran Rakphao, Director of the Consumer Protection Policy and Strategy Division (OCPB), Mr. Jongrak Rojplasatier, President of the Management System Certification Institute (MASCI), and executives from both organizations.

"Receiving the Outstanding Consumer Call Center award and the ISO 18295-1 certification confirms Osotspa's dedication to 'Consumer Focus,' which is a key Core Value of our organization. We aim to set the highest standards for customer service and will never stop developing to ensure maximum consumer satisfaction."

This assessment and certification were conducted under a collaborative framework integrating the ISO 18295-1: 2017 audit with the OCPB’s criteria for selecting outstanding call centers. This partnership between the Office of the Consumer Protection Board and the Management System Certification Institute ensures a rigorous evaluation of service quality.

Osotspa extends its gratitude to the OCPB and MASCI for this evaluation and certification. This achievement serves as a driving force for us to continuously improve our customer service for the future.